Was having a drop in water quality at our home. Figured we needed some service to our water softener. An Autotrol unit. I wanted somebody who knew their way around softeners and our unit. Called Johnson in Villa Park. Scheduling was painless, Sue pleasantly scheduled me right away, service tech called in the morning as planned to give me a ball park time and called again about 15 minutes out. He was running right on time. Points for that. Rich came out, was organized and efficient. Spent a few minutes discussing my drop off in water quality, went right to work solving the problem. Performed service on the unit, found the issue and addressed it. Didn’t try to oversell me, didn’t try to up sell me. The service call was within the minimum time and price quoted and the parts were minimal. I had a slew of questions which Rich answered comfortably and confidently. Feel I received good service, good response, good answers and I’m pleased with the experience.
March 8, 2018