Just had Johnson company come out to look at my softener, which has appeared not to be working for about 3-4 weeks. The associate’s name was Jason and he called ahead and gave me a time slot and then arrived inside of that slot. He needed all of about 15-20 mins and said he had it back working like new after installing some new valves. He gave me a lot of helpful advice about how well it’s working now, when to add salt, and how to set my hardness ratio on the machine. For the $100 bucks that included the visit and the time and the parts, this was truly well spent money. I really appreciated the rare professionalism from my initial call until the problem was fixed. The associate very kindly answered all my questions patiently. When I need another softener, these guys are getting my first call. First rate operation.
March 8, 2018